Refund Policy

Our Commitment
 

At Lumas Solutions, we are committed to delivering exceptional value through our advisory, coaching, spaking, and consulting services. This Refund Policy outlines the
terms under which refunds may be issued for our various service offerings.

We believe in the quality of our work and the transformation it can create. If you are not satisfied with our services, we encourage you to communicate with us directly so we can address your concerns.

Service-Specific Refund Terms

1. Clarity Sessions (90-Minute Strategic Consultations)

• Full Refund: Available if you cancel at least 48 hours before your scheduled session

• No Refund: Cancellations within 48 hours of the session or no-shows are non-refundable

• Rescheduling: You may reschedule once without penalty with at least 48 hours' notice

• Satisfaction Guarantee: If you are not satisfied with your clarity session, please contact us within 7 days to discuss potential remedies

2. Executive Advisory & Coaching Retainers

• First Month: If you are not satisfied after your first month, you may receive a prorated refund for any unused sessions

• Ongoing Engagements: After the first month, refunds are not available, but you may terminate the engagement with 30 days' written notice

• Unused Sessions: Prepaid but unused sessions may be credited toward future services or refunded at our discretion, depending on the circumstances

• Commitment: Some programs require a minimum commitment period as specified in your service agreement

3. Leadership & Strategy Intensives

• Before Start Date: Full refund if canceled at least 14 days before the intensive begins

• 7-14 Days Before: 50% refund if canceled 7-14 days before the intensive

• Less than 7 Days: No refund for cancellations within 7 days of the start date

• After Commencement: Once the intensive has begun, no refunds will be issued

4. Speaking Engagements & Workshops

• Deposit: A non-refundable deposit (typically 50%) is required to secure the date

• Cancellation by Client: If you cancel, the deposit is forfeited, and the balance may be due depending on timing

• Cancellation by Lumas Solutions: In the unlikely event we must cancel, you will receive a full refund or the option to reschedule

• Force Majeure: In cases of unforeseen circumstances beyond our control, we will work with you to reschedule or provide a partial refund

General Refund Conditions

Requesting a Refund

To request a refund, please contact us in writing at lumas@lumassolutions.com with:

• Your name and contact information

• Service or engagement details

• Reason for the refund request

• Any supporting documentation

Processing Time

Approved refunds will be processed within 10-14 business days and issued to the original payment method. Please allow additional time for your financial institution to process the refund.

Partial Refunds

In some cases, we may offer partial refunds or credit toward future services rather than full refunds, depending on the nature of the engagement and services already provided.

Non-Refundable Items

The following are generally non-refundable:
 

• Services already rendered or in-progress deliverables

• Custom materials, assessments, or research prepared specifically for your engagement

• Travel expenses incurred for on-site services

• Third-party costs (e.g., venue fees, assessment tools, materials)

• Administrative or processing fees

Rescheduling vs. Refunds

We understand that circumstances change. In many cases, rescheduling may be a better option than requesting a refund. We are generally flexible with rescheduling requests made with reasonable notice.

Rescheduling Guidelines:

• First rescheduling request: No penalty with 48+ hours' notice

• Subsequent rescheduling: May be subject to fees or restrictions

• Chronic rescheduling: May result in termination of the engagement

Extraordinary Circumstances
 

We recognize that exceptional circumstances may arise (e.g., serious illness, family emergencies, natural disasters). In such cases, please contact us directly to discuss your situation. We will work with you in good faith to find a reasonable solution, which may include:
 

• Extended rescheduling windows

• Pausing an engagement with the option to resume

• Partial refunds or credit toward future services

• Transferring services to another qualified individual (with our approval)

Dispute Resolution

If you have concerns about our services or a refund request that has been denied, we encourage you to reach out to us directly. We are committed to resolving any issues through open communication and good faith negotiation.
 

In the rare event that we cannot reach a mutually agreeable resolution, the dispute resolution process outlined in our Terms and Conditions will apply.

Our Guarantee
 

While we cannot guarantee specific outcomes or results (as success depends on many factors including your implementation), we guarantee:
 

• Professional, high-quality service delivery

• Respect for your time, confidentiality, and investment

• Honest, transparent communication

• A genuine commitment to your growth and success

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or business practices. Any changes will be posted on this page with an updated "Last Updated" date. Your service agreement will be governed by the refund policy in effect at the time of purchase.
 

Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

Lumas Solutions

Email: lumas@lumassolutions.com