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Refund Policy

Effective Date: July 23, 2025

This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased from Lumas Solutions, LLC ("we," "us," or "our") via lumassolutions.com.

1. General Policy

We are committed to providing high-quality coaching and consulting services. Due to the nature of our services, which involve significant preparation, personalized attention, and the reservation of time, our refund policy is designed to balance client satisfaction with the operational realities of our business.

2. Coaching Sessions (Individual & Group)

  • Initial Consultations/Discovery Calls: These are typically offered as complimentary or at a reduced rate and are generally non-refundable.

  • Single Sessions: Refunds for pre-paid single coaching sessions are generally not provided. However, if you provide at least 24 hours' notice of cancellation, you may be eligible to reschedule the session. Sessions cancelled with less than the required notice or no-shows will be forfeited without a refund.

  • Coaching Packages:

    • Prior to First Session: If you purchase a coaching package and decide to cancel before the first scheduled session, you may be eligible for a full refund, less any non-refundable deposit or administrative fees (if applicable), provided the cancellation request is made within 7 days of purchase and 48 hours before the start of the first session.

    • After First Session (Partial Refunds): Once the first session of a package has been conducted, the package becomes non-refundable. However, we may, at our sole discretion, consider a partial refund for unused sessions in exceptional circumstances, calculated on a pro-rata basis at our standard per-session rate (which may be higher than the package's effective per-session rate). Any sessions already completed will be deducted at their full individual session price.

    • Expiration of Packages: Coaching packages typically have an expiration date (6 months from date of last scheduled session). Unused sessions after the expiration date are non-refundable and non-transferable.

3. Online Courses & Digital Products

  • Digital Products (e.g., E-books, Templates): Due to the immediate access and digital nature of these products, all sales are final and non-refundable once purchased and downloaded or accessed.

  • Online Courses:

    • Before Course Access/Start: If you purchase an online course and cancel before gaining access to the course content or before the official course start date (for cohort-based courses), you may be eligible for a full refund, less any non-refundable deposit or administrative fees.

    • After Course Access/Start: Once you have accessed the course content (e.g., logged into the platform, downloaded materials) or the course has officially begun, refunds are generally not provided. We may, at our sole discretion, offer a partial refund in very limited circumstances if a significant portion of the course remains untouched and the request is made within 7 days from access/start.

4. Events & Workshops

  • Cancellation by Participant: Refund eligibility for events and workshops will be specified at the time of registration. Generally, cancellations made with sufficient notice (7 days prior) may be eligible for a full or partial refund, or a credit towards a future event. Late cancellations or no-shows typically result in forfeiture of the fee.

  • Cancellation by Lumas Solutions, LLC: In the unlikely event that we cancel an event or workshop, you will receive a full refund of your registration fee.

5. How to Request a Refund

All refund requests must be submitted in writing via email to info@lumassolutions.com. Please include:

  • Your full name and contact information.

  • The name of the service or product purchased.

  • Date of purchase.

  • Reason for the refund request.

We will review your request and respond within 5-7 business days.

6. Legal Considerations (Michigan, Massachusetts, Delaware)

This refund policy is drafted with consideration for consumer protection laws in Michigan, Massachusetts, and Delaware. While these states generally emphasize fair business practices and consumer rights, specific statutes regarding refund periods can vary, particularly for services. Our policy aims to be clear and reasonable.

  • Michigan: The Michigan Consumer Protection Act prohibits unfair, unconscionable, or deceptive methods, acts, or practices in the conduct of trade or commerce. Our policy aims for transparency and fairness.

  • Massachusetts: Massachusetts consumer protection laws (Chapter 93A) prohibit unfair or deceptive acts or practices. Clear and conspicuous disclosure of refund policies is important.

  • Delaware: Delaware's Consumer Fraud Act prohibits deceptive trade practices. Transparency in our refund terms is key to compliance.

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Please Note: This policy does not limit any statutory rights you may have under applicable consumer protection laws that cannot be waived by contract.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after such modifications constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

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